Q:  What is a typical turnaround time for cases submitted to Central Vet Imaging? 
A: For cases submitted during business hours (9am-5pm PST, Monday - Friday), the average turnaround time is 3-5 hours. Caseload is variable and STAT cases always get priority, so occasionally you could end up waiting longer. Use the STAT flag if you are waiting on a report to make a same day decision. Report turnaround time in general is much faster than most services, but a specific time is not guaranteed. If you send a case before 12 noon, Dr. Jones will make every effort to make sure you get a report before he leaves for the day.

Q:  What if I have questions about a report? Will someone be available to help me? 
A:  Absolutely.  If something in the report is unclear or if something you were worried about is not addressed, you can call or email the radiologist who read the case directly.  If you feel like you still additional clarification, contact Dr. Jones and he will follow up with you.

Q:  What happens if I get a report that doesn’t seem to fit my clinical suspicion and I want a second opinion? 
A:  Dr. Jones is wholly dedicated to accurate interpretation as the primary existence for CVI Teleradiology service.  If you have concerns about a report, you are encouraged to contact Dr. Jones directly and he will review the images and report at no charge and provide a free second opinion when necessary.

Q:  Does CVI offer a volume discount? 
A:  Definitely.  Radiology consults are tallied and billed monthly.  If your clinic submits more than 10 cases in a given month, you will get 10% off of the standard interpretation fee.  If you submit more than 20 cases in a given month, the discount is 20%.  All cases submitted count towards the total, including Ultrasound telemedicine cases.  The discount applies only to standard cases though, meaning STAT cases, contrast studies, and Ultrasound telemedicine cases are not discounted.

Q:  What if I want to submit Ultrasound studies for interpretation? 
A:  Ultrasound studies are welcome at Central Vet Imaging.  We only ask that the use of cine loops be restricted to a few videos per study, and be used only to demonstrate abnormal lesions. Ultrasound studies should consist primarily of quality still images. Studies with a long list of video clips of normal structures are frustrating.

Q:  Can I submit a case any time of day? 
A: You can send cases at any time.  However, there is no one assigned to night time duty. Typical hours of radiograph interpretation for our radiologists are 9 am to 5 pm with limited weekend hours.  There is no additional charge for weekend or night-time case submissions, but turnaround times will vary (and typically be longer) outside of normal business hours.

Q:  What if I have a lot of night-time or weekend emergency cases? 
A:  CVI is not really equipped to handle overnight emergencies. However, your viewing software is equipped to send cases to any service you choose at anytime.  So if you wish to send your overnight emergency cases to a large corporate teleradiology service and your daytime cases to Central Vet Imaging for more personal service, that is easy to set up.  You can have the best of both worlds that way.
Q:  How do I get my reports? 
A:  Reports are automatically sent to you immediately upon completion. Reports can be faxed, emailed, or both.  You can have reports sent to multiple emails and to the individual submitting doctor’s email, however you would like it to be set up to maximize your workflow.

Q:  Does Central Vet Imaging offer off-site archival of x-ray studies? 
A:  Absolutely.  All images sent for interpretation are automatically archived with the report indefinitely at no charge.  Images that are not submitted for interpretation can also be archived for a small fee of $1.50 per study.  This is for permanent archival; you will always have access to the images and the report from any computer, forever.  This system includes a simple method for sharing the case with anyone else (clients, other veterinary hospitals, specialists, etc.) with a simple email link. The permanent archival solution provided by Central Vet Imaging is superior to the subscription service offered by most large teleradiology companies that charge a monthly subscription fee and then delete your studies when you stop paying for the subscription.

Q:  Is there an easy way to share my x-ray cases with other doctors or send a copy to clients? 
A:  Yes a very easy way.  Any study you have sent to CVI can be easily shared 
with whomever you choose by entering their email address and clicking the “Share Case” button.  It couldn’t be easier.

Q:  Can I advertise that I use Central Vet Imaging services on my website or literature? 
A:  The answer is yes, assuming that you legitimately utilize our services regularly.  For veterinary clinics that establish regular use of CVI, you can put a link to CVI on your hospital web page and we will in turn put a link to your clinic on our site.

Q:  How are requests submitted? 
A:  The process is a simple matter of uploading your images to the cloud server and filling out a basic online request form with the history and patient information. You can even choose to have your images upload automatically and archived on the server to simplify the process.

Q:  What about re-checks?  Is there a discount? 
A:  There is no discount system in place for rechecks. This is because recheck exam reports are usually not any less work and are just as time consuming for the radiologist as a standard report. 

Q:  What about technical support? 
A:  Prompt and courteous helpful technical support is readily available by phone or email in the event that you have any difficulty with a case submission.  Most problems can be easily solved within a few minutes by making a quick phone call.